Carebot

Case Study
Caso de Estudio
Cas d'Estudi

The Hybrid Chatbot Platform for Customer Care

Strategy
Humanizing Bots

Chatbots today are where websites were in the mid-1990s. They’re basic, but have a fundamental friction advantage. Chatbots will get better and better in order to achieve fast delivery and frictionless experiences for customers. 

We understand messaging apps as part of overall marketing strategies. Chatbots bring large benefits because users interact with ads, companies and services in a much higher conversion ratio than ever before. Carebot enables setting up your integration so that you get all your notifications directly within the assistant.

Carebot

Carebot allows you to switch all your chatbots to human conversations at any desired time.

We work with company's tone, banters/dialogue, relationship building and everything we may encounter in a conversation with a potential customer. We use ideas and data to build bots that go viral, provide value, and become part of users' daily life.

Carebot
Carebot
Carebot
Process
Communicate one-to-many

Using a mobile app for the first time is a rough experience. A chatbot, by contrast, is immediately understandable. You can start chatting with it by scanning a code, typing in a username, or tapping a link. It only takes one of these clicks to have access. Easy.

Unlike other platforms, Carebot allows you to craft the right conversational flow that best suits your customer needs. Our team of storytellers, visual designers and engineers can help you create, integrate and deploy your bot in only ONE month.

Technology
Hybrid Conversational Interfaces

Carebot, an assistant based on Hubtype’s technology, unifies platforms like Facebook Messenger or Telegram. It enables you to take advantage of realtime reporting, and maximize engagement throughout the entire sales process.

Opentrends’ bot assistant switches chatbot to Support Teams at any time. They can directly send messages to another customer support representative in order to provide more tailored communication if desired. Its instant implementation allows businesses to save time and money in Artificial Intelligence (AI) research and development.

Design
Engage With Great Stories

We work closely with our customers to define the most relevant chatbot story, positioning and aligning it with the brand personality. We define storytelling strategies and connect them through visual and interactive design.

Carebot enables companies to explain a complex product in an easy, and intuitive way for a closer customer interaction. This technology can help bridge the existing gap between business communication channels. It is an easy way to match the story with targeted audiences, deliver great Customer Care experiences, and personalize every single response of your users.

Carebot